Privacy Policy

At Herbal Herbage, we want you to be fully satisfied with your purchase. If you are not happy with your product, we’re here to help! Please read our return and refund policy carefully.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The return must be initiated within 30 days of your purchase.
  • The product must be in its original packaging.

To initiate a return, please contact our customer support at herbalherbage.com@gmail,com with your order details. Once your return is approved, we will provide you with instructions on how to send the product back to us.

 

Note: Customers are responsible for paying the return shipping costs unless the product is defective or damaged upon arrival.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to a product defect or our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Contact Email] within 30 days of your purchase.

4. Non-Returnable Items

Certain products are non-returnable:

  • Gift cards.
  • Products that have been opened or used.
  • Products purchased on sale or during a promotional event.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done this and still have not received your refund, please contact us at bosshaircareofficiall@gmail.com.

6. Damaged or Incorrect Products

If your product arrives damaged or you received the wrong item, please contact us within 7 days of receiving the product with photos and your order details. We will arrange a replacement or refund at no extra cost.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

 

Email ;  Herbalherbage@gmail,com